10 Ways to improve Smart Responses. Here’s what you need to do to speed things up. Don’t complicate your replies. Preparing long replies will not take a long time to type in for the customer. Make your job and customer’s lives easier by offering shorter answers. If you need to explain how to do something, … Read more
7 Steps for Handling Rude Customers. When interacting with a customer, the agent’s role is to provide the desired information, resolution or outcome. Agents able to remain fixated on that can avoid falling into trap of a contentious call. Agents who lose sight of that end goal are more likely to lose composure on the … Read more
BEST AND MOST EFFECTIVE TRCHNIQUES IN ACTIVITY EVEEY PROJECT MANAGER SHOULD KNOW It is the order in which things happen or should happen in the project. It is the arrangement of a group of activities as they should happen one after the other. There are many approaches to completing the activity sequencing. Perhaps the greatest … Read more
Project management requires focus, organization, and a laser-like concentration. In this article, we will be covering project scope management the ability to get the required work done-and only the required work-to complete the project. We’ll look at how a project manager should create and follow a plan to complete the required work to satisfy the … Read more
The project plan is the guide to how the project should flow, how the project will be managed and it reflects the values, priorities, and conditions influencing the project. Project plan development requires an iterative process of progressive elaboration. The project manager will revise and update the plan while research and planning reveal more information … Read more
Most Effective Techniques In Information Communication in the Workplace Information distribution is the process of ensuring that the appropriate ‘stakeholders get the appropriate information when and how they need it.‘ Essentially, it’s the implementation of the Communications Management Plan. The Communications Management Plan details how the information is to be created and dispersed-and also how … Read more
For Basic Risk Monitoring and Control Measures Risk monitoring and risk control happens throughout the project. it is not a solitary activity that can be completed once and never revisited. The project manager and the project team must actively monitor risks, respond with he agreed actions, and scan the horizon for risks that have not … Read more
How To Interview Stakeholders and Experts Interviews with stakeholders and subject matter experts can be one of the first tools to quantify the identified risks. The interview can focus on worst-case, best-case, and most-likely scenarios if the goal of the quantitative analysis is tocreate a triangular distribution; most quantitative analysis, however, uses continuous probability distributions. … Read more
Five New Ways Recruitment Can Be Done Website If you have ever had to look for a job, you know there are numerous websites to help you do that. From the HR perspective, there are many options to place an ad, most of which are inexpensive. The downside to this method is the immense number … Read more
Subsidy Soil Fertility ProgrammeThe Ministry of Foreign Affairs published a call for grant proposals for the Soil Fertility programme. On 24 January 2023. Application foor the grant continues until 31 March 2023. Application forms are available for those interested in the programme to fill and submit. Organisations with experience in achieving sustainable management of soil … Read more
The Youth Leadership Development Programme is here to empower young Nigerians under the age of 30 years. It provides knowledge, abilities, and conducive environment required to groom leaders. According to the organization on their official website; “The Youth Leadership Development Programme is designed to empower, equip, and support young change leaders who are Nigerian undergraduates … Read more
AIM, an acronym for African Institute for Mathematical Sciences is currently giving out scholarship to African students. The AI for science is a new program which is a combination of both the sciences and AI. The program is made possible through a partneship with DeepMind. It is a one-year masters degree program in Mathematical Science. … Read more
FRENCH SCHOLARSHIP FOR AFRICAN STUDENTS AFD group, in French, Agence française de développement (French Development Agency), in their aim to strengthen support for African start-ups, especially in those in fields that are revolves around the digital world, has been organizing the Digital Challenge for African Countries. Its first edition was held in 2016. The present … Read more
All You Need To Know About Pension and Other Benefots That You Deserve For Being an Employee As the scenery of the workforce has changed, benefits have changed, too. One such recent change is the movement of employee pension plans to 401(k) plans. While some organizations still offer pension plans, such plans are far more … Read more
As an HR consultant, your job normally involves reviewing HR strategic plans and systems of small to medium size companies, then making recommendations on how to improve. Most of the companies you work with do not have large HR departments, and they find it less expensive to hire you than to hire a full-time person. … Read more
Terms such as incident and accident are sometimes used interchangeably, and this can cause some confusion. Incident – an unintended event that did, or had the potential to cause harm. Accident – an accident that causes harm. Near-miss – an incident that does not cause harm. In other words accidents and near-misses are both types … Read more