Customer Representative Needed at Cakes and Bakes

At Cakes and Cream, we are passionate about the art of baking, decorating and designing cakes that are a creative expression of your dreams. Excellent customer service and satisfaction are at the heart of our business, and are reflected in all that we do.

Our motto is IF YOU CAN DREAM IT, WE CAN CREAM IT! and we continually make this a reality as we delight our valued customers. Our cakes are not only beautiful to behold, they also offer bite after bite of rich and delicious scrumptiousness!

At Cakes and Cream, we are committed to seeing your ideas blossom into outstanding cakes, and will work with your budget without compromising on the great quality we are known for. We create gorgeous cakes that give the perfect ambience to your occasions such as weddings, engagements, birthdays, anniversaries, house warming, product launches and other celebrations.

Cakes and Cream is synonymous with happy moments and it is our vision to create sweet memories together with you. For us, it is a pleasure to put a smile on your face and ensure you get prompt service and good value for money.

Some of our delicious flavors include lemon, chocolate, strawberry, butterscotch, banana almond and coconut. You can also choose to have your cakes made in various shapes, sizes, flavors, characters and colours.

APPETIZERS DELITE is a subsidiary of Cakes and Cream that specializes in luscious, melt-in-your-mouth desserts that treat the taste buds to a thrilling burst of delicious goodness.

Appetizers Delite offers an exquisite collection of desserts such as our rich chocolate gateaux, crème cake, cheese cake, red velvet, black forest gateaux, velvet gateaux, carrot cake, swiss roll, crème caramel, trifles etc. These are all available for purchase as slices, portions and whole.

Job Summary

are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Minimum Qualification:Degree
Experience Level:Entry level
Experience Length:1 year
Job Description/Requirements

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents.


Minimum academic qualification of a BSc/ equivalent in any field
Must have completed NYSC
Male /female
Experience in customer service

Our ideal candidate must possess:

Ability to multi-task and stay organized.
A critical thinker and problem solver
A good team player.
Computer literate.
High attention to details
A friendly and professional demeanor
High level of creativity
An effective communicator must possess
Good interpersonal relationship skills.

Location: Surulere and Victoria Island, Lagos

NB: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)

Remuneration: NGN 90,000

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