Royal Integrated Ventures provide a fast, hassle free and transparent currency exchange platform to bridge the gap between you and your suppliers in China.
There are located at 23 Diya St, Gbagada 105102, Lagos.
Customer service representative is needed urgently.
Minimum Qualification:OND
Experience Level:Entry level
Experience Length:1 year
Job Description/Requirements
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Manage large amounts of incoming phone calls.
Generate sales lead.
Identify and assess customers’ need to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information to customers.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Conduct follow up on inactive customers.
Requirements:
Minimum academic qualification of OND in any field.
Minimum of 1 year experience working with customer support.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening skills.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively
Remuneration: NGN 70,000