Four Qualities of a Professional Customer Service Personnel

Professionals who constantly deal with customers (inside and outside the company) need to strive for certain qualities to effectively answer customer needs. The professional qualities of customer service to be emphasized always relate to what the customer wants. Customers are constantly internalizing their customer service experience. What this means is they are grading your customer … Read more

Before Applying For That Job, Know How Organizations Create Recruitment Strategy

Before Applying Gor That Job, Know How Organizstions Create Recruitment Strategy The following are six things every hiring manager takes into consideration while creating the recruitment strategy; The first step in the recruitment process is acknowledgment of a job opening. At this time, the manager and/or the HRM look at the job description for the … Read more

How Organizations Perform The Recruitment Process

How Organizations Perform The Recruitment Process In the past, HRM meant processing payroll, sending birthday gifts to employees, arranging company outings and making sure forms were filled out correctly, in other words, more of an administrative role rather than a strategic role crucial to the success of the organization. As a field, HRM has undergone … Read more

What You Need To Know Before Applying For The Role of a Procurement Manager

What You Need To Know Before Applying For The Rooe of a Procurement Manager Procurement planning should be done early in the planning processes, with certain exceptions. As needs arise, as project conditions change, or as other circumstances demand, procurement planning may be required throughout the project. Whenever procurement planning happens early in the project, … Read more

Best Ways To Set Up a Communication System If You Are Made To Head A Project Team

What‘s the most important skill a project manager has? Communication. Project managers spend about ninety percent of their time communicating. Think about it: meetings, phone calls, memos, e—mails, reports, presentations, end the list goes on and on. Project managers spend the bulk of their day communicating news, ideas, and knowledge. A project Manager is a … Read more

How To Manage And Control Costs At Your Organization

Considering Cost Control inputsTo implement cost control, the project manager must rely on several documents and processes: Cost baseline the cost baseline is the expected cost the project with Incur. This time—phased budget reflects the amount that will be spent throughout the project. Recall that the cost baseline is a tool Used to measure project … Read more

Proven Ways To Achieve Quality If You Work or Intend To Work in a Production Company

Quality Assurance is the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production. A quality assurance personnel is responsible for ensuring that products and services meet the established standards set by the company.Creating Quality AssuranceQuality assurance (QA) … Read more

4 Techniques To Activity Sequencing For Those Seeking For The Role of Project Manager

TOOLS AND TECHNIQUES TO ACTIVITY SEQUENCING Finish-to-finish (FF): This relationship means Task A must complete before Task B does. Ideally, two tasks must finish at exactly the same time, but this is not always the case. For example, two teams of electricians may be working together to install new telephone cables throughout a building by … Read more


HOW EFFECTIVE PROJECT MANAGER CONDUCT ACTIVITY DURATION ESTIMATIIN The importance of accurate estimates is paramount. The activity estimates will be used to create the project schedule, and predict when the project should end. Inaccurate estimates could cost the performing organization millions in fines, lost opportunities, loss of customers, or worse. INPUTS TO ACTIVITY DURATION ESTIMATING … Read more

Ensuring Workplace Safety

A risk is the chance that somebody could be harmed, also with an indication of how serious the harm could be. In other words it is a function of likelihood and consequence. Risk Assessment: is the underlying principle in all aspects of health and safety. Under the Management of Health and Safety at Work Regulations … Read more

Time Management Basics For Those Seeking To Be Project Managers

Effective project management requires adequate time for planning. It is based on the results of planning and adequate time for implementation of those plans. It means ensuring your project is completed within acceptable time and meet agreed upon deadline. Project Time Management includes the processes required to ensure timely completion of the project. ACTIVITY DEFINITIONProjects … Read more


ESTABLISHING THE HEALTH AND SAFETY SYSTEM IN AN ORGANIZATION Establishing Health and Safety is often described as involving the ‘4Cs’. They are: CONTROLControl is the about getting everyone to work together to achieve good health and safety performance.It starts at the top of an organization, by nominating someone to have overall accountability.Responsibilities are then allocated … Read more

The Primary Job of a Customer Service Manager

Think about the places where you enjoy doing business – stores, petrol stations, suppliers, banks, etc. Aside from the actual product or service they provide, do you like doing business with them? You probably find them courteous, timely, friendly, flexible, interested and a series of other exemplary attitudes. They not only satisfy your needs and … Read more