COMPENSATION AND BENEFITSMatching Compensation with Core ValuesAs you sit down to review the compensation package your company offers, one thing that stands out is that your compensation package no longer matches the core values of your organization. When your organization merged five years ago with a similar firm that specializes in online shoe retailing, your … Read more
Access Bank has commenced employment for 2023. The bank which is registered as Access Bank Plc, is one of the biggest banks in the country. It is a multi-national commercial bank owned by Access Bank Group. The bank began its personal and business banking operations in 2012, and in 2019, it merged with Diamond Bank. … Read more
THE BASICS OF USING A BUSINESS TELEPHONE BASICS OF USING A BUSINESS TELEPHONE Greet the caller, e.g. “HELLO”, “GOOD MORNING.” Good manners show you respect the caller. Give your name, e.g. “MY NAME IS KELVIN”. This is a courtesy that serves to personalize the customer service experience as well as allowing the customer to hold … Read more
Tips to Writing a Good Job DescriptionBe sure to include the pertinent information:TitleDepartmentReports toDuties and responsibilitiesterms of employmentqualifications neededThink of the job description as a snapshot of the job.Communicate clearly and concisely.Make sure the job description is interesting to the right candidate applying for the job.Avoid acronyms.Don‘t try to fit all job aspects into the … Read more
WAYS NOT TO RESPOND TO A CUSTOMER Everyday customer service representatives face situations when what they say makes or breaks a customer relationship. When wrong words or phrases used it to damage a customer positive mindset about your company. Here are “phrases and words” that should never be used because they frustrate and anger customers.“No”“I … Read more
What is Social Media Marketing?Social media marketing refers to marketing on social media. There are several social media sites as we have mentioned before. Facebook, Twitter and Instagram are the most popular. But we have others such as, Likee and TikTok. How To Increase Online Engagement How To Promote On Social Media Using InsightsSocial networking … Read more
Risk IdentificationAfter completing the risk plan management plan its time to get to work identifying risks that can hinder their projects success. Risk identification is the process of identifying the risk and then documenting how their presence can affect the project.Input for Risk IdentificationThe risk management plan is one of the key inputs to risk … Read more
How to Cope with Organization Theories as a Project Manager There are many different organizational theories that a project. Manager can rely on to identity weakness and strengths, guide the project team, and move the project forward.There are five organizational theories you may encounter on the exam: Maslow‘s Hierarchy of Needs People don’t work for … Read more
EMAIL: Email is probably one of the most popular customer service channels today. The challenge arises when your team needs to keep up consistently with high amount of support emails on regular basis. Useful tips: LIVE CHAT: Live chat cannot be a support tool but also a sales tool since you can drive more conversions … Read more
Professionals who constantly deal with customers (inside and outside the company) need to strive for certain qualities to effectively answer customer needs. The professional qualities of customer service to be emphasized always relate to what the customer wants. Customers are constantly internalizing their customer service experience. What this means is they are grading your customer … Read more
Before Applying Gor That Job, Know How Organizstions Create Recruitment Strategy The following are six things every hiring manager takes into consideration while creating the recruitment strategy; The first step in the recruitment process is acknowledgment of a job opening. At this time, the manager and/or the HRM look at the job description for the … Read more
How Organizations Perform The Recruitment Process In the past, HRM meant processing payroll, sending birthday gifts to employees, arranging company outings and making sure forms were filled out correctly, in other words, more of an administrative role rather than a strategic role crucial to the success of the organization. As a field, HRM has undergone … Read more
What You Need To Know Before Applying For The Rooe of a Procurement Manager Procurement planning should be done early in the planning processes, with certain exceptions. As needs arise, as project conditions change, or as other circumstances demand, procurement planning may be required throughout the project. Whenever procurement planning happens early in the project, … Read more
What‘s the most important skill a project manager has? Communication. Project managers spend about ninety percent of their time communicating. Think about it: meetings, phone calls, memos, e—mails, reports, presentations, end the list goes on and on. Project managers spend the bulk of their day communicating news, ideas, and knowledge. A project Manager is a … Read more
Considering Cost Control inputsTo implement cost control, the project manager must rely on several documents and processes: Cost baseline the cost baseline is the expected cost the project with Incur. This time—phased budget reflects the amount that will be spent throughout the project. Recall that the cost baseline is a tool Used to measure project … Read more
Quality Assurance is the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production. A quality assurance personnel is responsible for ensuring that products and services meet the established standards set by the company.Creating Quality AssuranceQuality assurance (QA) … Read more