WAYS NOT TO RESPOND TO A CUSTOMER Everyday customer service representatives face situations when what they say makes or breaks a customer relationship. When wrong words or phrases used it to damage a customer positive mindset about your company. Here are “phrases and words” that should never be used because they frustrate and anger customers.“No”“I … Read more
The following are five (5) scholarship programs available to Nigerians to apply for before the end of January 2023. Some of them will still be available after January. The Nigerian National Merit AwardTertiary Education Trust Fund (TETFund) ScholarshipNigerian LNG Limited (NLNG) Undergraduate ScholarshipChevron Undergraduate ScholarshipShell Petroleum Development Company of Nigeria (SPDC) Undergraduate Scholarship The Nigerian … Read more
What is Social Media Marketing?Social media marketing refers to marketing on social media. There are several social media sites as we have mentioned before. Facebook, Twitter and Instagram are the most popular. But we have others such as, Likee and TikTok. How To Increase Online Engagement How To Promote On Social Media Using InsightsSocial networking … Read more
All You Need To Know About Applying for Grants In Nigeria Grants are a type of financial aid that is given to individuals, organizations, or businesses to support specific projects or initiatives. Grants are typically awarded by government agencies, non-profit organizations, foundations, or private companies. They are usually given for a specific purpose and are … Read more
Risk IdentificationAfter completing the risk plan management plan its time to get to work identifying risks that can hinder their projects success. Risk identification is the process of identifying the risk and then documenting how their presence can affect the project.Input for Risk IdentificationThe risk management plan is one of the key inputs to risk … Read more
How to Cope with Organization Theories as a Project Manager There are many different organizational theories that a project. Manager can rely on to identity weakness and strengths, guide the project team, and move the project forward.There are five organizational theories you may encounter on the exam: Maslow‘s Hierarchy of Needs People don’t work for … Read more
EMAIL: Email is probably one of the most popular customer service channels today. The challenge arises when your team needs to keep up consistently with high amount of support emails on regular basis. Useful tips: LIVE CHAT: Live chat cannot be a support tool but also a sales tool since you can drive more conversions … Read more
Getting a scholarship abroad is usually not as easy as it seems. .But we did our best in compiling a list of internationa scholarships you could try out. This list will be helpful to anyone looking for a study abroad guide. Such a person can apply to one or more of these options and if … Read more
Professionals who constantly deal with customers (inside and outside the company) need to strive for certain qualities to effectively answer customer needs. The professional qualities of customer service to be emphasized always relate to what the customer wants. Customers are constantly internalizing their customer service experience. What this means is they are grading your customer … Read more
Before Applying Gor That Job, Know How Organizstions Create Recruitment Strategy The following are six things every hiring manager takes into consideration while creating the recruitment strategy; The first step in the recruitment process is acknowledgment of a job opening. At this time, the manager and/or the HRM look at the job description for the … Read more
How Organizations Perform The Recruitment Process In the past, HRM meant processing payroll, sending birthday gifts to employees, arranging company outings and making sure forms were filled out correctly, in other words, more of an administrative role rather than a strategic role crucial to the success of the organization. As a field, HRM has undergone … Read more
What You Need To Know Before Applying For The Rooe of a Procurement Manager Procurement planning should be done early in the planning processes, with certain exceptions. As needs arise, as project conditions change, or as other circumstances demand, procurement planning may be required throughout the project. Whenever procurement planning happens early in the project, … Read more
What‘s the most important skill a project manager has? Communication. Project managers spend about ninety percent of their time communicating. Think about it: meetings, phone calls, memos, e—mails, reports, presentations, end the list goes on and on. Project managers spend the bulk of their day communicating news, ideas, and knowledge. A project Manager is a … Read more
Considering Cost Control inputsTo implement cost control, the project manager must rely on several documents and processes: Cost baseline the cost baseline is the expected cost the project with Incur. This time—phased budget reflects the amount that will be spent throughout the project. Recall that the cost baseline is a tool Used to measure project … Read more
Quality Assurance is the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production. A quality assurance personnel is responsible for ensuring that products and services meet the established standards set by the company.Creating Quality AssuranceQuality assurance (QA) … Read more
TOOLS AND TECHNIQUES TO ACTIVITY SEQUENCING Finish-to-finish (FF): This relationship means Task A must complete before Task B does. Ideally, two tasks must finish at exactly the same time, but this is not always the case. For example, two teams of electricians may be working together to install new telephone cables throughout a building by … Read more