Customer Experience Officer Needed in a Leading Full-Service Commercial Bank in Nigeria

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Fadac Resources and Services Limited – Our client is a Leading Full-Service Commercial Bank. Due to expansion, they are currently recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

Assist in managing and monitoring the total customers’ experience bank wide
Assist in developing winning service initiatives that enhance the customer’s experience bank wide like monthly publications, messages on birthdays & anniversaries etc.
Identify processes that inhibit excellent service delivery for improvement
Provide regular & proactive communication with customers and informing them of regulatory changes and other internal changes, which affect the operation of their account using technology as well as other sources
Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their account.
Delivering excellent service at all touch points thereby leading to increased revenue growth through customer satisfaction, loyalty and referrals.
Coordinating work with other functional areas in the bank in order to enhance the customer’s experience
Assist in managing the customers’ experience and internal processes simultaneously
Complement the banks’ products and service by delivering consistent, high quality customer experience
Perform other duties as assigned by the Head, Customer Experience Management.
Job Requirements

A good First Degree in any discipline.
Relevant Master’s degree and professional qualification will be an added advantage.
Must have 2-3 year’s related experience in Total Quality Management/Customer Experience; at least 2 years’ experience in a Bank/Financial Institution.
Excellent customer relationship development/management and Database management.

How to Apply
Interested and qualified candidates should send their CV to: Esther@fadacoutsourcing.com using the Job Title as the subject of the email